Dear
Valued Linksys Customer,
Thank
you for contacting Linksys Customer Support.With regards to your difficulty,
you may try doing the following:
1.
Make sure Linky Router says "disconnected" in status Page
(after
trying to connect at least Once !)
2.
Plug PC back into DSL Modem directly
3.
Give it a few seconds since it will search for DHCP again
(or
power off/on modem)
4.
Sign in to ameritech through computer with your PPPoE software(sometimes
you have to reboot, but very rarely)
5.
Disconnect PPPoE on computer
6a.
RE-Plug DSL Modem BACK into WAN port on router.
6b.
Re-Plug PC into Router
7.
HIT Connect on Status Page on router
8.
You should now show "STATUS:Connected"
9.
Release and renew IP to get DNS for PC-and open another browser window
should go straight to Home page.
If
you ever turn off the modem, you have to do this again !
Hope
this helps1 Have a nice day!
If
you have further questions, please contact us at (800) 326-7114 or send
us an eMail atsupport@linksys.com
so that we may further assist you." Please use this phone number given
as reference for future support calls.
Sincerely,
XXXX
XXXXXXXXX
Product
Support Representative
Linksys
E-mail
address:mailto:<xxxx.xxxxxx@linksys.com>
Website:<http://www.linksys.com/
>
Firmware:http://www.linksys.com/download/firmware.asp
Linksys
Drivers: http://www.linksys.com/download/
Network
Everywhere:http://www.networkeverywhere.com/
Network
Everywhere Drivers:http://www.networkeverywhere.com/downloads.html
Tech
Helper:http://www.linksys.com/tech_helper/default.html
If
you are responding to this e-mail, please attach all previous
correspondence
as a point of reference.
-----Original
Message-----
From:
XXXXXXXXXXXX [XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX]
Sent:Tuesday,
July 09, 20029:09 PM
To:
linksys support
Subject:
Trouble configuring WAN port on Linksys BEFSR41
Is
it required that the IP address of the Ethernet
port
on the DSL "modem" be 10.0.0.1 ? The speedstream is currently
using
an
address
of 192.168.100.249 for the ethernet port . The Linksys does not
seem
to
have any way to indicate this address. It does seem to work when
I
change
it
to 10.0.0.1 on my Speedstream 5660 DSL modem (really a bridge). For
the
WAN
port on the Linksys to be able to talk to the Ethernet port on the
Speedstream,
they must both have addresses
in
the same network. What is the IP address for the WAN port when
talking
to
the DSL modem? It must be 10.x.y.z as long as it is not 10.0.0.1
and
it's
netmask
must be 255.0.0.0 - can I change this?
I
have a small network with one system running Windows 2000 and one
running
Windows
XP Professional. The linksys is a BEFSR41.